Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include a receipt or proof of purchase

Non-returnable Items

Certain types of items are exempt from being returned, including:

• used items
• Custom or personalized items
• Gift cards
• damaged items (at fault)

How to Start a Return

To initiate a return, please contact us at support@beariersolutions.com with your order number and the reason for the return. We will provide instructions and a return shipping label (if applicable).

Shipping Costs

• If the return is due to our error (e.g., defective or wrong item), we will cover the return shipping costs.
• If the return is for any other reason, you will be responsible for paying your own shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
• Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@beariersolutions.com.

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